Last Updated: January 2024
Hey there, we're glad you're taking the time to read this. At Ravelon Quinthar Hotel, your privacy matters just as much to us as those breathtaking mountain views. We've put together this policy to be upfront about how we handle your information - no legal jargon overload, promise.
What Information We Collect
When you book a stay with us or sign up for our spa services, we'll need some basics - your name, email, phone number, and payment details. Pretty standard stuff. If you're joining us for conferences or special events, we might ask for dietary preferences or accessibility needs to make sure everything goes smoothly.
We also collect info automatically when you browse our site - things like your IP address, browser type, and which pages caught your eye. This helps us improve the experience for everyone who visits.
How We Use Your Data
- ✓ Processing your reservations and payments
- ✓ Sending booking confirmations and updates
- ✓ Improving our services based on feedback
- ✓ Sharing special offers (only if you want them)
- ✓ Keeping our facility running smoothly
Cookies & Tracking
Yeah, we use cookies - but not the chocolate chip kind, unfortunately. These little files help remember your preferences and make your browsing experience better. You can disable them in your browser settings, though some features might not work as well if you do.
We also use analytics tools to understand how visitors interact with our site. This helps us figure out what's working and what needs tweaking. All this data is anonymized, so we're looking at trends, not individuals.
Sharing Your Information
We're not in the business of selling your data - that's just not how we roll. However, we do share information with trusted partners who help us operate:
Payment Processors: To handle your bookings securely
Email Services: To send you confirmations and updates
Analytics Providers: To improve our website performance
Legal Requirements: If we're legally obligated to do so
All these partners are bound by strict confidentiality agreements. Your trust means everything to us.
Your Rights & Choices
You've got control here. You can request to see what data we've collected about you, ask us to correct anything that's wrong, or tell us to delete your information altogether. Just reach out to us at reservations@ravelonquinthar.info and we'll take care of it.
Don't wanna receive our marketing emails anymore? No hard feelings - there's an unsubscribe link at the bottom of every email we send. You'll still get important booking-related messages though, because you'll probably need those.
Quick Access
Request your data
Update information
Delete your account
Opt-out of marketing
File a complaint
Our Environmental Commitment
As a mountain resort, we're serious about protecting the environment that makes this place so special. We've gone paperless wherever possible - all your booking confirmations and receipts come via email unless you specifically ask for paper copies.
Our data centers run on renewable energy, and we regularly audit our digital footprint to minimize unnecessary data storage. It's a small part of our larger sustainability efforts, but every bit counts when you're trying to preserve these mountains for future generations.
Data Security
We take security seriously around here. Your payment information is encrypted using industry-standard SSL technology - that's the same level of protection your bank uses. We don't store your full credit card numbers on our servers, and our systems are regularly tested for vulnerabilities.
Our staff receives regular training on data protection, and access to personal information is restricted to only those who need it to do their jobs. We've got backup systems in place and disaster recovery plans ready to go if anything goes sideways.
Third-Party Links
Sometimes we'll link to partner sites - like local tour operators or activity providers. Once you click through to their sites, their privacy policies apply, not ours. We try to work with reputable partners, but it's worth checking out their policies too.
Children's Privacy
Our website isn't designed for kids under 13, and we don't knowingly collect information from children. If you're a parent and think your child has shared info with us, let us know and we'll delete it right away.
International Guests
We're based in Canada and follow Canadian privacy laws, including PIPEDA. If you're visiting from outside Canada, your information will be processed here. Different countries have different privacy laws, but we maintain the same high standards for everyone.
Changes to This Policy
We might update this policy from time to time as our services evolve or laws change. When we do, we'll update the date at the top and let you know about any significant changes. It's a good idea to check back occasionally, though we'll definitely reach out if there's anything major.
Questions or Concerns?
Look, privacy policies can be dry reading. If something's not clear or you've got questions, we're here to help. Seriously, reach out - we'd rather explain things properly than have you wondering.
Email: reservations@ravelonquinthar.info
Phone: (604) 555-0147
Mail: 1875 Mountain View Drive, Whistler, BC V8E 0G3, Canada